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Highest standards of care

We want patients to be confident that they are receiving the best possible quality care at all points. We know that patients want clean hospitals, care delivered by properly trained staff, and effective communication between clinical teams, and between healthcare staff and patients.

Overwhelmingly, local people have expressed a strong desire for a cohesive health and social care system, including common records systems and better communications when patients move from one service to another.

We will reduce risks by designing seamless pathways of care, and will ensure that services are designed to the highest clinical standards so that local patients can be assured of the best available care at all times.

Right care, right time, right place

Local people have said that, wherever possible, they would like services conveniently located close to where they live. We believe that fair and equal access for the service that each resident requires is important. Also, choice of service for local people must be meaningful. We understand that there is a strong need to provide joined-up services so that health and social care is provided in a seamless way.

Cost effective services

We want to ensure that the best possible care is available at the lowest appropriate cost. Hospital treatment is expensive. We cannot afford to rely only on hospital care as the exclusive option for treatment. It must be readily available when it is the most appropriate option, but we must also avoid unnecessary visits to hospital when there are better ways of meetings patients’ needs.

We must ensure that there is an appropriate range of care that is available and delivered at, or close to, where patients live. This is not only more accessible and convenient for patients, but will also further shift the focus within our finite resources towards frontline professional and caring staff who meet patients’ needs directly. We will achieve this by developing ways to support people to try to prevent them from becoming acutely ill and needing hospital care, and by personalising care more.

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